Accessing Your App


If you have any questions, please email us at faithandfit@bodyplanfitness.com


Timeline:

  • Pre-Sale (12.31.17 - 01.06.18) - You are able to purchase the 12 week program $10 off! 
  • App Launch (01.07.18) - The app launches. You will receive an email with access instructions. 

If you received a 'Thank you for your payment' email:

  1. This means your payment successfully went through. 
  2. We are preparing your membership and program. This can take anywhere from 24 hours to a week. Typically it is ready in 48 hours. 
  3. You will receive another email from faithandfit@bodyplanfitness.com with instructions on how to unlock your the content on your app.  

If you did not receive a confirmation email: 

  • A) Please check your spam
  • B) Please make sure you inputed the correct email on the checkout page or have access to it. 


Unable to restore purchases:

  • Please wait for our instructions on how to unlock the content. This can take 24 hours to a week. 
  • If you download the app and try to tap the 'restore purchase' or 'I already bought this' button, it will not work. This works only for purchases made via the App Store :)